ORDER PROCESSING TIMES & DELAYS
Frends Beauty's shipping cut off time is 11am (PST), Monday - Friday. Orders placed after cut off will ship the following business day. Please see our Contact Us page for all of Frends hours (retail and ecommerce).
Please note that we do not process shipments on Saturday, Sunday, or holidays where we are closed. During online sales, or in the event that social media awareness creates a unique popularity on certain products, processing and shipping times may be delayed on orders containing those trending items.
HAZMAT RESTRICTIONS
This product contains ingredients that are flammable. Due to its contents, there is an additional $40.00 HAZMAT Fee that FedEx charges to ship by AIR within the United States, and $60.00 outside the United States. The HAZMAT fee is a fee that is applied on top of the shipping service fee selected. To avoid the HAZMAT Fee, please select the "Ground" shipping service or remove the HAZMAT items from your shopping cart. Overnight, 2Day, and 3Day services are all "AIR" shipping methods, thus the HAZMAT Fee will be applied to these services.
USPS SERVICES
USPS Services (Domestic)
First Class 4-21 business days (based on distance to destination)
Priority Mail 2-10 business days (based on distance to destination)
USPS Services (International)
First Class International 7-21 business days (based on distance to destination)
Priority Mail International 4-10 business days (based on distance to destination)
FEDEX SERVICES
FedEx Express Services (Domestic)
First Overnight Next business day between 9am - 11am
Priority Overnight Next business day between 10am - 12pm
Standard Overnight Next business day between 4pm - 8pm
2Day 2 business days between 4pm - 8pm
Express Saver 3 business days between 4pm - 8pm
FedEx Express Services (International)
International Priority 1-2 business days
(Customs, Weather, or mechanical delays not included)
International Economy 4-6 business days
(Customs, Weather, or mechanical delays not included)
FedEx Ground Services (Domestic)
Ground Delivery 1-7 business days (based on distance to destination) (Commercial Addresses Only)
Home Delivery 1-7 business days (based on distance to destination) (Residential Addresses Only)
SmartPost 2-12 business days (based on distance to destination)
FedEx Ground Services (International)
Not available at this time.
USPS SHIPPING DISCLAIMER
USPS is an "uninsured" shipping service. Regardless what the USPS website promotes, they have not, and will not process any claims, regardless what the reason is for either lost, stolen, and/or damaged packages. Selecting a USPS shipping service, and/or the Free Shipping service, means accepting the terms that "you" agree to ship an uninsured package. USPS does not guarantee shipping times or delivery dates. Any delivery times and/or delivery dates provided for any USPS service are "estimated" but not guaranteed. USPS shipping can sometimes take two weeks, or more, regardless of destination or shipping service provided.
We simply offer USPS as a shipping option for any customer who isn’t in a rush for an order, and doesn’t expect an order to arrive by any specific date or time. USPS is a very affordable shipping service for anyone to take advantage of when not in need of his or her package within any specific deadline.
If you need your products by a specific date or time, we suggest that you choose the FedEx "Express" shipping options, which coincides with the day and time that you need your products. Choose between FedEx Priority or Standard Overnight, FedEx 2-Day, or FedEx Express Saver (3-Day Air).
SHIPPING REFUNDS, CREDITS, AND GUARANTEES
Any shipping guarantees, delivery commitments, or estimates are offered by the shipping courier selected during checkout, and not by Frends Beauty. In the event a shipping courier offers a money back guarantee for a specific shipment a shipping refund will only be provided in the event that the shipping courier (FedEx) accepts our request for a credit for that shipment. Requests are not accepted in certain situations, such as, but not limited to, holidays, natural disasters, weather conditions, etc. For full information please see the link below:
https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
In the event an expedited order (FedEx Express services only) arrives late as a result of Frends Beauty shipping the order late, when the order was placed before the daily shipping cutoff time, the order will be eligible for a shipping refund. Orders shipped via USPS, Free Shipping, or FedEx Home/Ground are not eligible.
FREE SHIPPING
Free Shipping is not available for orders containing products classified as dangerous, hazardous, and/or flammable goods, as well as products marked “not qualifying”, and are only available within the contiguous 48 states.
Please also keep in mind that the free shipping service will be shipped through USPS. Although orders may be shipped the same day placed, or the next business day, the "Free Shipping" service is the slowest USPS shipping option available, and may take up to three weeks for the package to arrive depending on destination.
If you need your products in a hurry, please select one of the FedEx "Express" shipping options that will guarantee delivery in time. For further assistance, please email us at info@frendsbeauty.com or feel free to call (818) 643-3151.
Free Shipping applies to orders placed on FrendsBeauty.com only. Orders placed by email/phone do not qualify for Free Shipping.
FEDEX GROUND & HOME DELIVERY SERVICE MAPS
The map below illustrates an "estimated" delivery timeframe, based on “business” days. Saturday, Sunday, and National Holidays, are not considered business days. FedEx Ground and/or Home Delivery are not guaranteed to be delivered by any specific day. They are "estimated". To ensure you receive your package on time, please select from the FedEx “Express” services such as one of the options below:
Estimated delivery time is 4-15 Business Days
This map illustrates service schedules in, business days, as of March 2014 for FedEx Ground & Home Delivery shipments. The estimated delivery days in this map do not account for Saturday's, Sundays, nor National Holidays.
INTERNATIONAL BUYERS – PLEASE NOTE:
Please check with your local customs office to determine what additional costs may apply prior to purchase. Frends Beauty will not be responsible for any duties/taxes/fees. If payment of such fees are refused and charged to our account Frends Beauty will contact you for payment, if payment is refused we reserve the right to refuse service until all debts are settled. If an order is returned due to unexpected duties/taxes/fees, please be aware that we will deduct return shipping charges from your product refund. This may delay any such refund as we must wait until we are invoiced for return shipping.
Missing Packages
Claims for missing orders must be made within two days of the tracking information showing that the package was delivered.